FREQUENTLY ASKED QUESTIONS

REPXPERT is Schaeffler Automotive Aftermarket’s garage portal, designed for independent garages, distributors and schools/universities. It offers all the information and services for the product brands LuK, INA, FAG and Ruville.

No special hardware is necessary to use REPXPERT. An internet connection and a compatible web browser (Internet Explorer 10 or higher, Mozilla Firefox, Google Chrome or Safari) are sufficient to use REPXPERT.

Registration

What does the REPXPERT membership cost?

REPXPERT membership is free of charge. However, special information, e.g. access to specific information and technical manuals, are liable to costs. You can use the bonus points you get from the bonus program to pay for these services. Thus, REPXPERT does not cost you anything.

I am a garage owner and member of REPXPERT. I want my employees to have access to the portal and the information it offers, too. How is this possible?

REPXPERT works best with one membership per garage, with all employees sharing a login email address and password to access the site. This allows everyone to profit from the services offered by REPXPERT and you can register the bonus points from your vouchers on one common bonus account.

How can I become a member of REPXPERT and use the comprehensive service the portal offers?

Just click on the button SIGN UP NOW on www.repxpert.us and follow the instructions that guide you through the registration process. Please mind the following:

  • Pay attention to upper and lower case letters when entering your user name and password
  • Fill in all mandatory fields, which are indicated by the symbol *
  • Read the Terms and Conditions for the use of REPXPERT carefully and accept them by checking the appropriate box

After the finalization of the registration process, you will receive an email confirmation sent to the email address specified. Please confirm the registration by following the link in this email. Only after confirming your email address will you be able to sign in with your selected password.

I have forgotten my password. What can I do?

If you do not remember the password for your REPXPERT login, please go to https://www.repxpert.us/login, click on "Forgot password?" and enter your email address. You will then receive an email to create a new password. If you are still unable to login, please contact the REPXPERT Team by phone at 1-800-274-5001 or via email at info@repxpert.us.

I don't remember the email address I used for the registration or do not have access to this email address anymore. How can I login?

In this case, please contact the REPXPERT Team by phone at 1-800-274-5001 or via email at info@repxpert.us and the team will be able to add a new email address to your account.

I have several REPXPERT accounts. How can I merge them into one account?

The REPXPERT Team is happy to help. Please contact the REPXPERT Team by phone at 1-800-274-5001 or via email at info@repxpert.us and the team can add a new email address to your account.

I am receiving an error message while trying to choose a new password. What am I doing wrong?

One reason for an error message can be that the preferred password was not repeated correctly. Please also consider that the password must consist of a minimum 6 characters, including upper and lower case letters, as well as special characters. For security reasons, an account will be locked if a password has been entered incorrectly too many times. In this case, please contact the REPXPERT Team by phone at 1-800-274-5001 or via email at info@repxpert.us.